Change Talk LLC Therapy Appointments Connecticut

Desk Photo

Adam Russo LPC

Building Photo

Building Location

Main Office 2

Desk Photo

Adam Russo LPC

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Appointment Instructions

Monday/Tuesday/Thursday/Friday 10am-6pm

***Tues 10am Availability ONLY***

Utilize the Therapy Portal ("Click Here" image) to see our immediate availability (7 days) booking electronically. Initial scheduling does not occur outside of this electronic system. Normal operating hours are 10am-6pm Monday through Friday. Clinician@changetalkllc.com or text (860) 964-9268 if you have any brief questions that are not answered by our FAQ page. Please no calls/texts surrounding future availability and keep in mind appointments repeat meaning if school or a recreational activity gets in the way of the appointment please do not book that recurring time with us. 251 Essex Plaza, Essex CT, 06426 is our practice location address that all clients visit at least once. DO NOT USE IOS (Apple) directions application for your first visit.

**Only in-person therapy will be provided to clients under the age of 18.

We do not offer consultations.**

If you are ready to make your initial intake appointment using our client portal (online) click on the calendar picture on top where you can see open appointments a week in advance. Intake appointments are preferred to be handled in person for identification, payment, insurance, assessment, and paperwork purposes where we determine the suitability of treatment. If you have private insurance, payment is due at time of service or a credit card must be provided for copay, coinsurance, deductible, case management, and cancellation charging purposes.

Location: PLEASE NOTE: IOS (iPhone) users will receive inaccurate driving directions due to IOS not recognizing Essex Plaza street. Route 9 Exit 3. Directly across the street from "Essex Steam Train" in Essex Plaza on the second floor above the laundromat. Directly behind hardware store. See drone videos throughout our site for precise directions along with another video how to park and make your way to our office for your very first appointment.

INSURANCES CURRENTLY ACCEPTED: Husky (Medicaid), Anthem BCBS, UnitedHealthCare, Connecticare, Cigna, Aetna, Bind, and Out of Network.

Rescheduling: The preferred method for rescheduling is clinician@changetalkllc.com in order to keep phone lines open for urgent cases. Secondary preferred method is a simple text to (860) 964-9268

(non-urgent line). Please remember that we ask that you cancel or reschedule your appointment outside of 48 hours and follow our cancellation policy. Our policy is reflective of our refusal to double book our clients or offer week-to-week scheduling practices. If you are a active client and would like another copy of the urgent line phone number, please text the non-urgent line or email us.

*PLEASE NOTE: A credit card will be required for all negotiated fees and services at time of intake. Otherwise, payment is due at time of service.

Therapy Portal Steps (New Clients):

Visit https://www.therapyportal.com/p/changetalk/ (or calendar image on page)

2. Click "Request Appointment"

3. Click "View Available Times" to see 7-day availability

4. Use "Previous" and "Forward" tables to navigate the calendar

5. Select your desired open time spot (recurring)

6. Click "Continue Without Signing In"

7. Enter your information

8. Click "Submit Request" to see if your new appointment is approved

Therapy Portal Steps (Existing Clients):

Visit https://www.therapyportal.com/p/changetalk/ (or calendar image on page)